Shipping Policy

Lustrella

Effective Date: August 27, 2026

Last Updated: August 27, 2026

 

---We want you to receive your skincare tools as quickly as possible and know exactly what to expect every step of the way. Please read our shipping policy carefully before placing your order.If you have any questions, contact us at organicbeauty.organichealth@gmail.com we're happy to help

 

 

.---1. Order Processing

TimeAll orders are processed within **1 to 3 business days** after payment is confirmed.Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or public holidays will begin processing on the next business business day.You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with your tracking number once your order has been dispatched.> 📦 **Please note:** During high-volume periods such as major sales events, holidays, and product launches, processing times may extend to 4–5 business days. We will communicate any delays via email.

 

---2. Shipping Destinations

We proudly ship to customers in the **United States** and to Canada, UK and Mexico.**Some remote locations, P.O. boxes, U.S. territories, military addresses (APO/FPO/DPO), and certain international destinations may have limited shipping options or longer delivery times. If we are unable to ship to your location, we will notify you promptly and issue a full refund.

 

 

---3. United States Shipping

| Shipping Method |  Standard Shipping | 7–15 business days | Free on all orders> ⏱ Delivery times are estimates and begin from the date your order is shipped, not the date it is placed. Actual delivery times may vary depending on your location, carrier availability, and circumstances outside our control.**Free Standard Shipping** is automatically applied to all U.S..

 

 

 

---4. International Shipping

We ship to Canada, UK and Mexico. International delivery times and costs vary depending on the total of your order.| **<Standard Shipping>** 10-20 Days** of $9.99 is automatically applied to orders $5 - $35 after discounts, and $14.99 on orders totaling $35.00 or more after discounts.> 🌍 International delivery estimates are approximations. Delays caused by customs clearance, local postal services, or unforeseen global events are outside our control and may extend delivery windows beyond the times listed

 

5. Order Tracking

Once your order has shipped, you will receive a **shipping confirmation email** containing your tracking number and a link to track your package in real time.**How to track your order:**- Click the tracking link in your shipping confirmation email- Visit our website and enter your order number in the **Track My Order** section- Contact us directly at: organicbeauty.organichealth@gmail.com with your order number and we will look it up for youPlease allow **24 to 48 hours** after receiving your tracking number for the carrier's system to update with your shipment's current status

 

 

.---6. Customs, Duties, and Import Taxes (International Orders)

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are determined by your local customs authority and are entirely outside our control.**These fees are the sole responsibility of the customer and are not included in our product prices or shipping costs.**We are unable to predict the exact amount of customs fees you may be charged, as these vary widely by country and product type. We recommend contacting your local customs office before placing an order if you have concerns about potential fees.We are required by law to accurately declare the contents and value of all international shipments on customs forms. We are unable to mark packages as "gifts" or undervalue shipments to avoid customs fees.

 

 

---7. Shipping Carriers

We work with a network of trusted global fulfillment partners and carriers to ensure your order reaches you safely. Carriers used may include, but are not limited to:- **United States:** USPS, UPS, FedEx, DHL- **International:** DHL, YunExpress, 4PX, local postal servicesThe carrier assigned to your order is determined at the time of fulfillment based on your location and the availability of the most efficient shipping route. You will receive the specific carrier and tracking details in your shipping confirmation email.--

 

 

-8. Shipping Delays

While we do everything we can to get your order to you on time, occasional delays may occur due to:- High order volumes during holidays or sale events- Severe weather, natural disasters, or global events- Customs processing and inspections for international orders- Carrier delays or service disruptions- Incorrect or incomplete shipping address provided at checkoutIf your order has not arrived within the maximum estimated delivery window, please contact us organicbeauty.organichealth@gmail.com with your order number and we will investigate immediately.

 

 

---9. Lost or Missing Packages

If your tracking information shows your package as **delivered** but you have not received it, please:1. Check around your property, with neighbors, and in any secure locations where packages may have been left2. Check with all members of your household3. Wait 24–48 hours — packages are occasionally marked as delivered slightly before arrival4. Contact your local post office or carrier with your tracking number5. If still unresolved, contact us at organicbeauty.organichealth@gmail.com within **7 days of the marked delivery date**We will work with the carrier to investigate and do our best to resolve the situation, including reshipping or refunding your order where appropriate.> ⚠️ **Please note:** Lustrella is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout. We strongly recommend ensuring a safe and secure delivery location when placing your order

 

 

---10. Damaged Packages

If your order arrives damaged, please:1. Take clear photographs of the damaged packaging and the product(s) inside2. Do not discard the packaging — it may be needed for a carrier claim3. Contact us at organicbeauty.organichealth@gmail.com within **48 hours of delivery** with your order number and photosWe will review your case and arrange a replacement or refund as quickly as possible. Damage claims submitted after 48 hours of delivery may not be eligible for a resolution

 

 

.---11. Incorrect or Undeliverable Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We begin processing orders quickly after purchase and may not be able to make address changes once an order is submitted.If you realize you entered an incorrect address, please contact us **immediately** at organicbeauty.organichealth@gmail.com . We will do our best to update the address before shipment, but we cannot guarantee changes can be made.If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply. We are not responsible for packages delivered to an incorrect address provided by the customer.

 

---12. Split Shipments

Because we work with multiple fulfillment partners to bring you the best products, orders containing more than one item may be shipped separately and arrive at different times. You will receive individual tracking numbers for each shipment.You will not be charged additional shipping fees for split shipments.

 

 

---13. Holiday Shipping

During peak holiday seasons (including but not limited to Thanksgiving, Christmas, New Year, Valentine's Day, and Mother's Day), processing and shipping times may be longer than usual due to increased order volumes and carrier capacity limitations.We strongly recommend placing your orders **at least 3–4 weeks in advance** of major holidays to ensure timely delivery, especially for international orders.We will post holiday shipping deadline notices on our website homepage and via email as these dates approach.

 

---14. Order Cancellations

If you need to cancel your order, please contact us at organicbeauty.organichealth@gmail.com **as soon as possible** after placing it. Because we work with fulfillment partners to ship orders quickly, we can only cancel orders that have not yet entered the fulfillment process.If your order has already been shipped by the time you request a cancellation, it cannot be cancelled. Please refer to our **Returns & Refunds Policy** for next steps.

 

 

---15. Contact Us

For any shipping questions, order status inquiries, or concerns, please reach out to us. We typically respond within **1–2 business days.

​

Lustrella

📧 Email: organicbeauty.organichealth@gmail.com

🌐 Website: https://www.lustrellashop.com

 

---*This Shipping Policy was last reviewed and updated on August 27, 2026. We reserve the right to update this policy at any time. Changes will be reflected on this page with an updated "Last Updated" date.*--->

 

⚠️ Seller's Note:

Because Lustrella operates as a curated dropshipping store powered by trusted fulfillment partners, delivery timelines are estimates and may vary by supplier and destination. We are committed to transparency and will always communicate delays as soon as we become aware of them.